Tennesseans who move out-of-state often miss the waves of mountains, but for some, it’s sadder leaving behind the option of a Big Pal and Frenchie Fries.
Pal’s Sudden Service in East Tennessee began when Pal Barger, owner and CEO, opened the first sit-in store in Kingsport, TN in 1956.
There are only two sit-in Pal’s diners in East Tennessee, and the rest are all drive-throughs, where customers order at the first window, drive around the store and pay at the second window.
Usual waiting time is less than five minutes, and Pal’s Sudden Service is the first restaurant chain in the United States to be awarded the Malcolm Baldrige National Quality Award.
